All sessions are by appointment only. When you schedule an appointment we are reserving space in our schedule just for you. While we understand emergencies happen, we ask that you give as much notice as possible to allow for another client to fill your reserved spot. Bonus points to those clients of ours who have taken the time to fill their appointment with another friend or family member when something last minute arises! Thank you for understanding that everyone's time is valuable!
No-Show Policy: The client will be billed the full amount of the service scheduled, allowing for emergency exceptions. You must still notify us as soon as possible if it is an emergency. In the event your credit card on file is invalid, you will be unable to book any future appointments with us until payment for the missed appointment has been received.
Cancellation Policy: If you need to cancel or reschedule an appointment, please give 24 hours' notice. Failure to do so will result in the same fee schedule listed in the no-show policy. Exceptions are made for weather and emergency situations. We will note the cancellation reason in your account, if this becomes a frequent issues, we will ask that you pre-pay for future visits.
Clients Arriving Late: Clients who arrive less than 15 minutes late will receive the remainder of their session, which will end at the scheduled time, and pay will be full price for the appointment. It is at the service providers' discretion whether or not to accept clients who arrive more than 15 minutes late.
Inclement Weather Policy: If weather makes it unsafe for you to travel, we ask that you call or email to reschedule your appointment with as much notice as you can. If we decide to close the spa due to weather conditions & you have an appointment scheduled for that day, we will call or text you as soon as we've made the decision. There is no cancellation fee when an appointment has to be rescheduled due to unsafe road conditions. We want everyone to remain as safe as possible throughout bad weather.
Children at The Spa: While we love children, we ask that you find other arrangements for them during your spa time. We want you to get the most out of your session and we want to be respectful of other clients' quiet time. If you chose to bring your children and they are disruptive, you will be asked to leave and will be responsible for the full cost of the service no matter how much of the service had been completed.
Appointment Notifications: Appointment notifications are a courtesy the spa providers. We are not responsible for missed appointments when a client opts out of receiving appointment reminders or in the event the system is down and the notifications are not automatically sent. Please add your appointment to your calendar when you schedule it.
Currently, our system is set to send the following information about your appointments: The very first time an account is created for you, you will receive a text asking you to Opt In for Appointment Reminders. You will want to reply 'y' to that message. Also, to ensure you receive your email reminders, please select the appropriate notification requests in your Client Intake Form.
When An Appointment Has Been Schedule, you will receive: 1. A confirmation as soon as the appointment is scheduled via email. 2. A request to confirm your appointment 48 hours before via email or text depending on your settings. 3. An appointment reminder 24 hours in advance (reminding your of our 24 hour cancellation policy) both via email & text.
If you had not replied "yes" when you received a text asking you to opt into appointment reminders, you will not receive text appointment reminders. Please let us know if you would like to confirm your notifications settings if you think you may have opted out at some time in the past.