Personalized Treatments at Washington Green Spa & Wellness We believe that each of our clients is unique and deserves customized treatments. That's why we steer clear of cookie-cutter services. Our team personalizes every treatment according to your individual needs. To ensure that you receive the best possible service, it's always important to communicate your preferences and comfort level with your service provider.
Did you know that your HSA or FSA account may cover massages? We have also found that some health insurance companies are reimbursing their clients for massages when you get pre-approved. Check with your Insurance Company for availability and details.
All sessions are by appointment only, it is recommended you call at least 24 hours in advance to schedule your appointment. It is strongly advised to call at least a week in advance if you are wanting a late afternoon, evening or Saturday morning appointment.
No-Show Policy: The client will be billed the full amount of the service scheduled, allowing for emergency exceptions.
Cancellation Policy: If you need to cancel or reschedule an appointment, please give 24 hours' notice. Failure to do so will result in the same fee schedule listed in the no-show policy. Exceptions are made for weather and emergency situations.
Clients Arriving Late: Clients who arrive less than 15 minutes late will receive the remainder of their session, which will end at the scheduled time, and pay will be full price for the appointment. It is at the massage therapists' discretion whether or not to accept clients who arrive more than 15 minutes late.
Inclement Weather Policy: If weather makes it unsafe for you to travel, we ask that you call or email to reschedule your appointment with as much notice as you can. If we decide to close the spa due to weather conditions & you have an appointment scheduled for that day, we will call or text you as soon as we've made the decision. There is no cancellation fee when an appointment has to be rescheduled due to unsafe road conditions. We want everyone to remain as safe as possible throughout bad weather.
Children at The Spa: While we love children, we ask that you find other arrangements for them during your spa time. We want you to get the most out of your session and we want to be respectful of other clients' quiet time. If you chose to bring your children and they are disruptive, you will be asked to leave and will be responsible for the full cost of the service no matter how much of the service had been completed.