 We have been missing our clients so much over the past 5 weeks! We appreciate your patience and understanding during this time as we reopen and navigate what our new normal in society will look like. While some people will dive back into society as soon as possible, others likely will pause until certain medical milestones are in place and they feel more comfortable venturing out. Every one will need to find their own comfort zones. Every one will be making similar assessments, likely arriving at diverse conclusions. Your decision may vary for different reasons than another persons; ultimately your safety - physical, mental and financial - is your responsibility. We want to be open and honest about what we are doing in our spa. Being in the health and wellness industry, we have always followed industry standards and best practices to ensure that our spa has been clean and safe for our clients and our staff. The majority of what we had done in the past was behind the scenes. We have added a few new precautions at this time. We will outline our protocols and what we are asking of our clients to help ensure we are all in this together. We held a mandatory all staff meeting the day before we reopened to review our policies and talk about new things we will be doing to ensure all of our team members are on the same page. We have also added an additional class required for all new team members in the future. Below you will find a brief outline of our commitment to you and what we are asking of you in return. We value the health and wellness of our clients and our team members. The number one thing on both ends is to reschedule appointments if we/you are ill or have any symptoms associated with a communicable illness.  When you call to schedule an appointment, especially if it's within 24 hours, we will be asking you if you have or have recently had a fever, fatigue, dry cough or difficulty breathing. As always, you will receive an appointment reminder via email and text. We will be updating any policies, if needed, over the next few weeks and you will find any new information in your emails so you'll know what to expect when you arrive. If you are a new client, we ask that you complete your New Client Intake form (link found in your email) before you arrive. By doing this online, you help save trees + it's less time you'll need to spend in our reception area. When you arrive for your appointment we ask that you remain in your car or have a seat on our outside bench. Once your service provider has fully sanitized the treatment room and is ready for your appointment, they will call you to come in. We still suggest arriving 5-10 minutes before your appointment. *If you have not completed you New Client Intake Form online, please come in when you arrive and see the Wellness Coordinator at the desk for a paper form.  When you enter the spa we are asking all clients to sanitize or wash their hands immediately. You will find a small table next to the front door with sanitizer or you can proceed to the bathroom. Our staff will be wearing masks. At this time, it is optional for clients to wear masks. If you wish to have a mask but did not bring your own, we have disposable masks available for purchase at cost. We are asking that only guests with scheduled appointments or those who are making a purchase come into the spa. Any family or friends waiting for a client will need to wait outside. The exception would be children under 16 receiving a service. Those children are required to have 1 parent/guardian in the treatment room. That parent/guardian will be required to answer all pre-screen questions and wear a mask during the session. Before your appointment begins, you service provider will ask basic questions related to COVID symptoms before having you sign a waiver.  Our service providers will be wearing masks and aprons that are changed between each client. We have also added this bins to each treatment room for clients to place their belonging during a session. Since the bins have a hard surface, we can better sanitize them between sessions. We also sanitize all surfaces the client or the service provider has come into contact with in the treatment rooms between each session. (See the check list below for a full overview of surfaces we disinfect) If a client wishes to wear a mask during their treatment, we will be able to adjust you positioning on the table to allow for better breathing. For example, instead of laying on your stomach with your face in the cradle, we could have you lay side-lying to receive massage on your back and glutes. Your service provider will wash their hands in the treatment room both immediately upon entering the room and before exiting the room at the end of the session. (In the past, they had washed their hands in the break room before entering to allow for more quiet time for the client on the table.) If a sink is not available in the treatment room, the service provider will wash their hands in the break room + use hand sanitizer immediately upon entering the treatment room. You may also find your service provider using hand sanitizer during the session if they had been working your hands or before they touch your face if they had been working on a separate area of the body. Blankets have been removed from treatment tables but are still available upon request and washed along with all linens after each session. If you're chilly, please speak up! We have no problem grabbing a blanket for you. We always want our guests to be comfortable and cozy during sessions.  Checklist: Clean & Disinfect hard surfaces and high touch areas with professional grade disinfectants.
Some of these measures may seem extreme and we always have the option to revise them, but for now, this is our new reality.
Even the best scientists and doctors are still unsure, with such a new virus, just how the virus spreads and what measures will prevent the spread of COVID-19, and therefore, although we are taking all necessary and advisable precautions, we simply cannot guarantee that if you enter the spa you will be 100% protected from the virus. As long as you are willing to abide by the protective measures we require of our clients, such as washing hands upon entry and cancelling if you or anyone in your household is sick with COVID-19 symptoms or has been diagnosed with COVID-19 in the past 30 days, as listed in full in your confirmation emails and at our front desk, we welcome you into our spa. We look forward to making you feel amazing again!
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